Terms of Service

Last updated: 11 June 2026

These Terms of Service (“Terms”) govern access to and use of the Flumin platform, including our marketing website, web applications, APIs, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

1. About Flumin

Flumin provides cloud software for professional consultants and the organisations they work within. The Service helps you manage clients, cases, intake, scheduling, documents, communications, payments, and related workflows. We may update features from time to time.

2. Who may use the Service

The Service is intended for:

Organisation users — owners, administrators, and consultants using a firm or practice workspace.
Individual consultants — sole practitioners using an individual workspace.
Clients — end clients invited to use a consultant’s or organisation’s client portal.

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You must provide accurate registration information and keep it up to date.

3. Accounts and security

You are responsible for:

maintaining the confidentiality of your login credentials and any devices used to access the Service;
all activity that occurs under your account, except where caused by our failure to secure the Service;
promptly notifying us at support@flumin.co if you suspect unauthorised access.

We may offer multi-factor authentication and other security controls. You agree to use reasonable measures to protect accounts that hold sensitive client or business information.

4. Subscriptions, plans, and billing

Some parts of the Service are available on a free plan; paid plans provide additional capacity and features as described on our pricing pages and in your account.

Subscriptions — Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) through our payment provider, Stripe.
Taxes — Prices may exclude applicable taxes, which will be added where required.
Changes — We may change plan features or prices with reasonable notice where required by law or our billing terms. Continued use after a change constitutes acceptance where permitted.
Cancellation — You may cancel a paid subscription in accordance with in-product billing settings. Access may continue until the end of the current billing period unless otherwise stated.
Refunds — Except where required by law or expressly stated, fees are non-refundable.

5. Client payments and Stripe Connect

If you use payment features to collect money from your clients, you may need to connect a Stripe Connect account. You authorise us and Stripe to process client payments, apply agreed platform fees, and route payouts to your connected account in accordance with your plan and in-product disclosures.

You are solely responsible for: (a) your pricing, refunds, and client billing practices; (b) compliance with applicable payment, consumer, and tax laws; and (c) the accuracy of service descriptions and receipts you provide to clients. Flumin is not a party to your commercial relationship with your clients.

6. Your content and customer data

“Customer Data” means data you or your users submit to the Service, including client records, case notes, documents, messages, intake responses, and configuration. You retain ownership of Customer Data. You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.

You agree that:

you have all rights and permissions needed to submit Customer Data and to instruct us to process it;
you will not upload unlawful, infringing, or malicious content;
you are responsible for backups or exports you require beyond what the Service expressly provides;
where you process personal data about your clients, you are the data controller (or equivalent) and we act as a processor for that data, as further described in our Privacy Policy and any applicable data processing terms.

7. AI-assisted features

The Service may include optional artificial-intelligence features (for example, note drafting or client assessments). AI output may be inaccurate or incomplete. You must review AI-generated content before relying on it or saving it to a client record. You remain responsible for professional judgements, records, and advice you provide to clients. Do not use AI features in ways that violate law, professional rules, or these Terms.

8. Acceptable use

You must not:

use the Service for unlawful, harmful, fraudulent, or abusive purposes;
attempt to gain unauthorised access to the Service, other accounts, or our systems;
interfere with or disrupt the Service, including by introducing malware or excessive automated traffic;
reverse engineer or copy the Service except where permitted by law;
resell or sublicense the Service except as expressly allowed;
use the Service to send spam or unsolicited communications;
upload special-category personal data unless you have a lawful basis and appropriate safeguards.

We may investigate violations and suspend or terminate access where we reasonably believe these Terms or applicable law have been breached.

9. Intellectual property

We and our licensors own the Service, including software, branding, documentation, and templates we provide. Except for the limited rights expressly granted, no rights are transferred to you. You may not remove proprietary notices or use our trademarks without permission.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

10. Third-party services

The Service integrates with third parties such as Stripe (payments), Google and Microsoft (calendar and identity, where you connect them), Zoom and other meeting providers, email delivery providers, cloud infrastructure, and AI model providers. Your use of those services may be subject to their own terms. We are not responsible for third-party services outside our reasonable control.

11. Professional services disclaimer

Flumin provides software tools only. We do not provide legal, medical, therapeutic, financial, immigration, or other regulated professional services. Consultants and organisations using the Service remain solely responsible for their advice, conduct, licensing, insurance, and compliance with professional and regulatory obligations.

12. Confidentiality and security

We implement technical and organisational measures designed to protect the Service and Customer Data. No system is completely secure. You are responsible for configuring permissions, access controls, and client-facing terms appropriate to your practice.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, pose a security risk, or where required by law. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including payment obligations, intellectual property, disclaimers, and liability limits) will survive.

We will provide reasonable opportunity to export Customer Data where your account is closed, subject to technical availability and legal requirements.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION; AND
OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

Nothing in these Terms limits liability that cannot be limited under applicable law (including liability for death or personal injury caused by negligence, or fraud).

16. Indemnity

You will defend, indemnify, and hold harmless Flumin and its affiliates, officers, and employees from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your client relationships, or your breach of these Terms or applicable law, except to the extent caused by our breach or negligence.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms and update the “Last updated” date. Where required, we will provide additional notice or request re-acceptance through the Service. Continued use after changes take effect constitutes acceptance where permitted by law.

18. General

Entire agreement — These Terms, together with the Privacy Policy, Cookie Policy, and any order or plan-specific terms, form the entire agreement regarding the Service.
Assignment — You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Governing law — These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence.
Contact — Questions about these Terms: hello@flumin.io. Support: support@flumin.co.