Terms of Service

Last updated: 11 June 2026

These Terms of Service (“Terms”) govern access to and use of the Flumin platform, including our marketing website, web applications, APIs, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

1. About Flumin

Flumin provides cloud software for professional consultants and the organisations they work within. The Service helps you manage clients, cases, case forms, scheduling, documents, communications, payments, and related workflows. We may update features from time to time.

2. Who may use the Service

The Service is intended for:

Organisation users — owners, administrators, and consultants using a firm or practice workspace.
Individual consultants — sole practitioners using an individual workspace.
Clients — end clients invited to use a consultant’s or organisation’s client portal.

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You must provide accurate registration information and keep it up to date.

3. Accounts and security

You are responsible for:

maintaining the confidentiality of your login credentials and any devices used to access the Service;
all activity that occurs under your account, except where caused by our failure to secure the Service;
promptly notifying us at support@flumin.co if you suspect unauthorised access.

We may offer multi-factor authentication and other security controls. You agree to use reasonable measures to protect accounts that hold sensitive client or business information.

4. Subscriptions, plans, and billing

Some parts of the Service are available after a 14-day trial on Solo Starter; paid plans provide additional capacity and features as described on our pricing pages and in your account.

Subscriptions — Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) through Paddle, our merchant of record.
Taxes — Prices may exclude applicable taxes, which will be added where required.
Changes — We may change plan features or prices with reasonable notice where required by law or our billing terms. Continued use after a change constitutes acceptance where permitted.
Cancellation — You may cancel a paid subscription in accordance with in-product billing settings. Access may continue until the end of the current billing period unless otherwise stated.
Refunds — Except where required by law or expressly stated, fees are non-refundable.

5. Client payments

Client payments are collected by you, using a payment link, bank transfer, an offline record, or your own payment provider. Flumin does not hold client money and does not take a percentage of those payments.

18. General

Entire agreement — These Terms, together with the Privacy Policy, Cookie Policy, and any order or plan-specific terms, form the entire agreement regarding the Service.
Assignment — You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Governing law — These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence.
Contact — Questions about these Terms: hello@flumin.co. Support: support@flumin.co.